The benefits of a focused strategic platform and message

There is no substitute for a relevant, focused brand story that capitalizes on a form of ‘secret sauce’ — conjuring added meaning, purpose and value to support why consumers should join your brand’s “movement.”

These transformational moments in business trajectory are an outcome of amplifying a story that rises beyond your products to focus on a higher purpose platform. One that unifies the brand value proposition in a more impactful, powerful narrative.

It may seem counterintuitive to push hard on meaning and mission ahead of product features and benefits, but the neuroscience, consumer insight and real-world examples of this are too compelling. Want a deeper relationship with your core consumers (of course you do)? Then imbue your brand with deeper meaning and make that the hero of your narrative.

It all begins with…

The power of an anchoring, differentiating concept –

In every case where we’ve been privileged to help shape transformational growth for a client, there is one recurring and vital theme: a foundational idea that focuses marketing and your message on pushing deeper meaning into the brand.

When this occurs, it is always in collaboration and partnership with a courageous client looking to transform their business outcomes — rather than settle for recycling another product-as-hero launch “campaign” with reworked theme and tactics.

• The alchemy of this transformational thinking falls from consumer insights blended with a refined understanding of brand purpose and value. There is a core principle at work here that can manifest across different businesses when brands reimagine who and what they are about – we describe this as leveraging your brand “why.”

These ideas always forecast change, momentum, growth and renewed energy for a brand because they spring from a culturally relevant insight: people now want to be part of something greater than themselves. This explains why brand building has shifted to a more purposeful, relationship-centric path.

Here’s the thinking that informs this approach:

When connecting your brand to a new and deeper understanding of its higher purpose, we create a cohesive guide for all go-to-market tools, strategies and decisions.

This method is a consistent winner because it employs the new rules of brand building:

• Relevant brand relationships are now built on admiration and trust and will deliver significant financial premiums
• They represent goodwill that can be isolated as a component of business value
• They can result in higher margins, traffic
• They also work to reduce the cost of promotion, improving ROI and balance sheet performance

This strategic foundation creates the opportunity for transcendence – the state of being admired – where consumers “join” the brand as community members, not just customers.

In order to mine an opportunity for building a more relevant and resonant brand, we have a responsibility to push added meaning, trust and belief to the forefront of the brand-to-consumer relationship.

We express it this way because the world has changed and relating to a brand is now fundamentally the same thing as relating to another person we care about.

Brands that lean into deeper meaning and prosper

• Chobani just announced its intention to transition to a wellness lifestyle brand. Yes, while they make yogurt and other related dairy products, this challenger brand is about to enter a new phase in its storied growth founded on these deeper meaning principles. It will be interesting to see how it manifests since acquiring upscale coffee shop brand, La Colombe.
• Redbull began as a highly charged energy concoction aimed at fueling a subculture of young people who inhabit bars and dance clubs. Along the way Red Bull launched a DJ training school to help solidify its relevance in this subculture. Successful yes, but then they smartly pivoted to embrace a bigger concept in extreme sports. They quickly became the author and face of this engaging athletic world with one of the most sophisticated brand content creation strategies ever devised for a beverage business.
• Yeti is a cooler brand? From the start this company understood the concept of a higher purpose and platform. Their marketing is focused on outdoor adventure lifestyle experiences. Was this approach centered on feature/benefit selling of their insulation tech? No. It was an effort to support, celebrate and align themselves with inspiring outdoor experiences inspirational to hunters, fisherman and hikers. Enlightened, engaging, unexpected and has paid business dividends since inception.
• In the early years Clif Bar pioneered the energy bar market and from day one focused their brand on celebrating a specific channel of outdoor adventure in trail, road and mountain biking experiences. Their storytelling invested deeply in this lifestyle space and created a happy marriage with the “fuel” aspects of their product line. It also provided guidance on their product formulation standards that kept their brand in sync with the ethos of people who embrace this lifestyle. Clif Bar’s narrative elevated the conversation with this unique audience and helped drive their rise to category leadership.

For our part we’ve devoted our thinking to these principles in due diligence discovery with client businesses, working to recalculate their brand narrative.

• For Sargento we helped them lead premiumization of the dairy aisle cheese business, nourished by focusing on a highly engaged consumer cohort called Food Adventurers. The brand became a guide, coach and enabler of consumers who enjoy cooking and see it as a form of creative expression and a measure of their self-esteem. New media, new voices, new narrative, new stories and new products. The business results were dramatic and transformational.

• For First Alert home safety products, inventors of the residential smoke alarm, we helped them move from an engineering centric brand focused on its tech achievements to a business centered entirely on saving lives and protecting the wellbeing of families. Storytelling shifted from product features to focus on families impacted by unforeseen, life-threatening events and their stories of rescue. When we launched the first residential carbon monoxide alarm in the U.S. this strategy helped deliver a new $250 million business and 80% market share within 18 months of launch. Emotional stories drove the purchase.

• Jamba Juice started as a smoothie innovator that owned a ‘healthy halo’ because of the blended fruits in their beverages. But alas the world changed, and consumers started to demand healthy lifestyle choices from an increasingly discerning audience that called out the sugary truth about Jamba’s classic drink nutritionals. Chairman and CEO James White recognized this and the opportunity to shift the business down a different pathway. We came on board to help author the framework for a healthy lifestyle brand transition, that included developing a slate of new better-for-you beverages. Our goal to help this brand secure a respected voice for healthy living. Lifestyle relevance led resonance for this new story.

• For Champion Petfoods we created a foundation concept designed to earn brand trust and belief by positioning Champion as the pet industry transparency leader. At a time when consumers were demanding more complete and credible information about how pet foods are made, we created the perfect truth serum. The Champion Transparency Council delivered the voices of trusted third parties to observe, examine, see and report on the truth about how Champion sources ingredients and crafts its pet food. The openness rewarded brand believers and reinforced the role of higher quality nutrition as the consumer’s primary path to express love for their furry family members.

Merits of a focused platform

When the brand narrative centers on a core idea that brings deeper meaning and purpose to life, great things begin to happen:

Deeper engagement – because the approach is always consumer driven, people see themselves in the narrative. We quickly achieve higher engagement levels while cultivating a stronger community of ambassadors and evangelists.

Emphasizing earned, owned and social channels – higher purpose brand outreach is steeped in story relevance and so the path to engagement is dependent on expensive “better than” paid media awareness building tactics. You don’t have to chase awareness when your story is naturally magnetic.

Focused message builds clarity – outreach effectiveness and message comprehension go up because all channels of communication are complimentary to each other and there’s less risk of confusion by chasing too many message imperatives.

• The product story doesn’t disappear. It simply moves adjacent to the core concept as information that reassures and confirms consumers have made the right choice.

If this approach to building business has got you thinking, we would be honored to help you sort through the options and determine the right anchoring idea. Use the email link below to start an informal conversation.

Looking for more food for thought? Subscribe to the Emerging Trends Report.

Bob Wheatley is the CEO of Chicago-based Emergent. Traditional brand marketing often sidesteps more human qualities that can help consumers form an emotional bond. Yet brands yearn for authentic engagement, trust and a lasting relationship with their customers. For more information, contact [email protected] and follow on Twitter @BobWheatley.

Trust failures infect successful brand building…

Now more than ever, earning consumer trust is paramount to the growth and development of your business. You can’t claim it. You can’t invoke it. Trust is only earned through credible, verifiable behaviors and openness. We believe this is sufficiently important that it deserves a unique discipline in the marketing eco-system we’re calling “Trust-ology.” Emerging trend: the world around us keeps supplying consumers with reasons to be skeptical, wary and thus more susceptible to perceiving added risk from engaging the vast array of brands and businesses seeking our attention.

Dramatic and ‘didn’t see it coming’ case in point

The iconic, premium positioned grocery Deli dominant meat brand, Boar’s Head, suddenly faces an unprecedented self-inflicted challenge to its busines and reputation. Tainted meat processed at one of their plants is recalled after 9 customer fatalities and 57 hospitalizations from listeria food poisoning. Amazingly, the investigation reveals an incredible failure in the most fundamental aspects of quality control, food safety and plant hygiene. Astounding. Once again, the world sees a business reputation fouled by performance that incredibly fractures the perception of basic standards and values the public expects. What was hidden behind a corporate veil is suddenly revealed in the intense, bright spotlight of media reporting.

As the lens of this media scrutiny inevitably widened on Boars Head, we also discover disturbing allegations of sexual harassment, racial and disability discrimination the company is facing in the form of lawsuits now getting visibility in the press. Where there’s behavioral smoke, there’s bad reputation fire?

Yet another example of why consumers are skeptical and hesitant of what companies say vs. what they do. What appeared as bright and shiny on the outside (gorgeous roasted hams) is revealed to be darker and without proper values on the inside. Thus, why trust must be earned through openness, vigilance and purpose when brands operate with the consumer’s best interests in mind 100% of the time.

This recurring barrier to brand belief is soaking in reputation challenges

In the digital era, all things that can be known, will be known instantly. Every brand now exists in a glass house that too often reveals breakdowns in trust. We observe brands, businesses and individuals outed on half-truths, misstatements, bogus claims, failures to admit mistakes, reckless hyperbole, baseless assertions, lies by omission, overt selfishness and outright deceit.

Who do you believe?

Who has an unassailable reputation?

Who is honest?

How do you know what’s truthful?

The mechanics of effective brand marketing requires trust. Without it, messaging becomes noise, dismissed as self-promotion wired to self-interest acted out on a paid media stage.

Consumer shift

Consumers today are demanding, for good reason, more information about the products they use and how they were created – some companies are paying attention. Earlier this year, bedding brand Boll & Branch launched Origin Track, which lets consumers trace how their sheets are made, from raw materials to finished product. At the foundation of this development is trust and how to acquire it. Brands that offer more disclosure and information earn deeper loyalty and engagement from consumers.

The dawn of trust-ology

Trust is needed in any brand-to-consumer relationship that lasts. You can’t simply say ‘we’re trustworthy’ and expect consumers to fall in line. Trust must be earned through daily deed and credible supporting action. Trust is the must-have goal as you work (hard) to secure consumer belief in your statements. This requires vigilance and intent.

Anatomy of trust-ology

• Belief is an idea rooted in a form of truth
• Faith is more than a thought — it is a deep-seated conviction
• Belief is centered in faith, and faith is centered in trust
• Trust is actionable, based on a credible, verifiable validation of rightness

Trusted means you accept the sender’s message because you believe they have your best interests at heart. You have faith in them and what they tell you. It is earned through consistent actions and verified by the validation of third-party trusted sources – expert voices without a compromising financial incentive.

The hierarchy of trust-ology

1. Consumers come first – you genuinely care about their welfare and happiness
2. Their best interests are always served
3. It is supported by honesty, reliability and consistency in how you operate (business behavior)
4. Your brand is consistently empathetic to their needs and aspirations

Trust-ology as strategy

In a study from Innova Research on the Top 10 Trends of 2023, they report 66% of consumers would trust a company that is upfront and truthful about the challenges they’re facing to operate more sustainably. The report goes on to say honesty and transparency are the most important values related to food. More specifically:

• How food is produced
• Where ingredients are sourced
• How value chain stakeholders are treated

In sum, consumer interest in transparency is fueling demands for more transparency. Why? Enabling trust. Allowing consumers to see for themselves how you do what you do results in credible proof of what you want them to believe. Thus, why trust building is a core proposition underneath brand strength and business growth.

Will you do something bold, new and unexpected in the name of earning credibility?

The trust-ology building platform – Champion Transparency Council

Champion Petfood owns some of the highest standards for quality ingredients in the pet food industry. However, that can be a tough message to credibly convey in an industry known for its lack of transparency and visibility to supply chain details, verified ingredient standards and manufacturing processes. Champion needed to reinforce trust at a critical time when consumers were demanding that pet food companies back up their assertions of high quality, human grade food ingredients.

Three steps to transparency transformation

1. Emergent’s solution: build trust through the voices and observations of real people and respected Veterinarian physicians
2. The strategic vehicle: The Champion Transparency Council
3. Their mission: see everything in every phase of pet food making from farm to production and report on what they witnessed firsthand

Leverage: we tapped into a unique operational commitment at Champion — their legacy long-term contracts to supply fresh proteins from farms, ranches and fisheries within driving distance of their kitchens.

We took Council members to nearby farms and fisheries to witness how animals were raised, chat with farmers and hear about their story and methods. We took them fishing so they could participate in the harvest of fish that would be used in making pet food. They observed the fresh proteins arriving at Champion’s kitchens. We invited them to see and ask questions about every aspect of pet food manufacturing, from intake to final packaging.

Their first-person reports verified Champion’s claims and were published through an array of channels reaching consumers and retailers. It was the truth about pet food making from a company that had nothing to hide and everything to gain by being totally transparent.

The Council strategy nourished Champion’s community of brand evangelists and enthusiasts with validation and proof that their faith was warranted and respected. We provided the media with unprecedented access to Council members for interviews.

Does your organization see transparency and traceability as a business opportunity? If so, how are you surfacing data and information to enable it and help your business benefit from it?

Components of trust-ology

Access

Openness

Dialogue

Customer-first values

Demonstration

Transparency

Integrity and honesty

This approach assures that the marketing story is consistent with company performance and consistent delivery of promises.

Why is this so vital to business growth?

Imagine for a moment that consumers no longer trust the claims and assertions brands make. Consider that their fears of misplaced loyalty and belief are confirmed in surprising moments of outing via an internal whistle-blower, government or media investigation or aftermath of a recall event. This manifests as a compelling need to know more, see more and make an informed evaluation based on evidence provided. Trust is merited through trustworthy actions.

This is why trust-ology should be a component of the marketing discipline, and trust creation must be a considered and embedded platform within the brand marketing game plan.

Open the curtain and let people see firsthand. Actions speak louder than words. At stake is rewarding their faith in your brand. When trust is secured, you should continue to invest in retaining it. As we’ve seen repeatedly, once lost, trust can be hard to reacquire.

• Trusted brands earn loyalty, admiration, and advocacy. Just make sure this commitment is woven into the fabric of your organization’s belief system. Efforts here will make your marketing more effective and your brand more resilient. Someday we hope to see a Chief Trust-ologist on the c-suite team.

If this discussion makes you anxious to discover more about the pathway to deploying trust-ology and belief, use the link below to arrange an informal meeting and start a dialogue on your questions.

Link to Download Champion Case Study

Looking for more food for thought? Subscribe to the Emerging Trends Report.

Bob Wheatley is the CEO of Chicago-based Emergent. Traditional brand marketing often sidesteps more human qualities that can help consumers form an emotional bond. Yet brands yearn for authentic engagement, trust and a lasting relationship with their customers. For more information, contact [email protected] and follow on Twitter @BobWheatley.

Fighting the creep of commoditization…

As all business categories grow and evolve, there’s a law of physics in the food, beverage and retail industries that comes into play to establish an implicit set of brand rules and behaviors. This often emerges in the form of industry accepted standards, regulatory requirements, consumer and trade partner expectations and competitive actions.

A pervasive condition, it creates a palpable magnetic momentum that pushes category participants towards the middle of the market — and away from whatever unique corner of the industry they originally occupied. Over time, it will manifest in comparable features, benefits, even pricing and product offerings. The edges of distinction get dull.

At its zenith it translates into sameness across business practices, supply chain standards and manufacturing processes – all helped along by growing similarity in product development as well as the technical processes employed for manufacturing.

The impact of category commoditization unleashed

As category players inevitably work to drive scale, secure efficiency gains, improved margins and retail leverage, brands level out their distinctiveness to appeal to a wider mass market. This happened in the dairy aisle cheese category as the major branded players eventually started to compete on price rather than disruptive innovation. The similarity in product choices and packaging helped commodify the consumer’s perception of quality.

The outcome? “Cheese is cheese is cheese” took root and the share leadership torch passed to private label products. Inevitable because the product experience wasn’t substantially different between private and national brands.  This ushered in an era of tit for tat price wars as combatants worked to build share by reducing price at the expense of brand equity and margins.

We encountered this condition and moved to tackle it while representing Sargento. The agency/client team launched a multi-stage process aimed at repositioning the brand, optimizing the product portfolio and walking away from “all things to all people” forms of marketplace behavior. The resulting “premiumization” of the Sargento brand showed up in new European influenced package design, new value-added products called Artisan Blends that borrowed equity from artisanal cheese makers. Most important to success, breaking out required recasting who the core customer is. We narrowed and focused on a high involvement premium cheese consumer called The Food Adventurer – roughly 26% of the category shoppers.

The customer priority decision was key to breaking the back of commoditization. It pushed our marketing team to rethink everything from innovation to messaging, media and market strategies while building in separation from all other players in the dairy case. The impact was startling. Sargento brand strength and resilience multiplied, while also helping establish more control over what was a price-driven business. The impact resulted in share gains against a larger competitor and fostered a spirit of creativity that set the stage for break-through new category ideas like the Balanced Breaks snack cheese innovation.

We’ve observed commoditization conditions blossoming in other places such as cell phones, computers, airlines and mainstream cars. When meaningful brand differentiation and separation dissipates, market leverage moves almost automatically to favor expanded budget investments that chase “top of mind awareness.” When the brand isn’t remarkably, authentically different, dependency on profit sapping awareness spending is required to keep repeatedly reminding consumers of the product features. Whereas distinctive and differentiated brands are naturally alluring and therefore less dependent on heavy media spend to attract and retain a loyal following.

When meaningful differentiation starts to fade, courage is required

It takes vision, fortitude and courageous leadership to create and launch the antidote to commoditization. You must be willing to tear up the category conventions rule book and seek fresh territory in the form of:

• New and emerging markets where competition is still forming.

• Bravery to jump over category behavior traditions and pursue whitespace opportunities that offer a new solution.

• Become a disruptor – a challenger brand that pursues radical differentiation designed to shut the door on equity robbing price competition.

When a brand is informed by a clear set of values, a strong “why” and a purpose that brings deeper meaning beyond transactions, it’s easier to recognize the advance of commodity behaviors and react proactively.

Sound strategy ignites the engine

Pushing the envelope of new category creation is a dynamic and powerful exercise intended to dial the brand far enough to the right or left of the vanilla middle that a new, ownable category can be established.

• Distinctiveness here is the essence of sound strategy because the goal is to offer a product or service the consumer can’t get anyplace else.

Here’s the catch: the forces at work in every category that drive brands towards similarity are fierce. Thus, vigilance around observing the creep of commodity inducing behaviors in pursuit of a mass market are ever present. Simply said, you will face it eventually. Your courageous efforts to catch this early before it takes root will pay long term dividends.

The last thing you want to hear is the word “mature” to describe your brand, which is code for the plateau you reach just before tipping towards the slippery slope of declining relevance.

If this discussion has you thinking about remedies to ever-present commodity pressures in your category — and fresh thinking around renewed emphasis on differentiation — use the email link below to start an informal conversation about refreshing your plans and programs.

Looking for more food for thought? Subscribe to the Emerging Trends Report.

Bob Wheatley is the CEO of Chicago-based Emergent. Traditional brand marketing often sidesteps more human qualities that can help consumers form an emotional bond. Yet brands yearn for authentic engagement, trust and a lasting relationship with their customers. For more information, contact [email protected] and follow on Twitter @BobWheatley.

Is it time for a re-stage?

In 2021 and ’22, nearly every month in the food and environmental trades there was another announcement of a Series “pick the letter” closing as hundreds of millions in capital raise flooded the “start-up” march to glory on the road to solve the future of food.

• The philosophical underpinnings of this wave of new brands and businesses was based on a profound new, powerful understanding that the food system as we know it is a significant actor in the carbon emission contributions to global warming from agricultural sources.

New technologies promising exact replicas (bioidentical) of animal-based proteins with no taste or eating experience sacrifice operated like magnets, drawing private equity and VC funding right and left as investors labored to spread their risk across a broad swath of promising players. Their hope to land on some commercialization and scaling magic that would amply reward investors who searched for the next Golden Goose headed for the animal-free protein hall of fame.

It often felt like a crusade to save humanity by remaking where food comes from in ways never before imagined. Meanwhile the nascent plant-based meat proteins marketplace was further along its journey and about to explode as Beyond Meat unveiled its now famous claim of “Plant-Based Meat for Meat Lovers” to lure in a non-vegan, larger audience of early adopters. It was an audacious claim of decadent hamburger eating experience but crafted from plants. The other not-so-recognize-able ingredients in this highly processed product would later surface critically as a drag on its healthier premise.

The plant-based protein hype machine in full throat fomented a wave of channel expansion into fast food, mass grocery retail. Of note the rapid moves into mass distribution may have been il-advised when the core audiences of these behemoth retail outlets were populated with consumers driven more so by pocketbook issues than the loftier cries to reduce carbon emissions from food creation.

• When certain consumer cohorts are less enamored with the environmental goals, they can be more sensitive to the price premium “ouch” and less tolerant of any sacrifices in taste or texture of a food you’ve been in love with for most of their lives. Impact of this on repeat purchase velocity, a prime indicator of stickiness in the core value proposition, became self-evident.

Know thy market?

In a crusade to rapidly change the world’s eating habits, over-reach ensued with large cap CPGs, QSR restaurant chains and other patrons of the mass market love jumping on the plant-based bandwagon to either launch a subpar knock-off product or grab a new menu board item to wave in front of consumers in the midst of a media storm that trumpeted the rise of plant-based solutions as ‘better for you’ – with a side order of less taxing to the environment.

All well and good and yes, the number of consumers who care about sustainability has been rising for years. Still important to consider the core user base for these premium food choices is found in higher income, higher education household zip codes where people are more intrinsically inclined to support the global warming story — while looking past the price premium and not-quite-the-same eating experience. Had the early category moves been more respectful of channel and audience selection, some of the inevitable over-the-cliff fiasco on sales volume draw down might have been avoided.

An eco-system of Confirmation Bias inhabitants drives the future-food ship

The near zero Federal funds rate pushed dollars on the hunt for an investment home in new directions. This coincided with a ramp up in media attention to global warming impacts, and the role agriculture plays in contributing emissions (especially from livestock). The emergence of various technologies like precision and biomass fermentation and cell-cultured protein creation swarmed the decks of a start-up tsunami fueled by ample funding to go around.

Stirring this pot is an eco-system of attorneys, bankers, VC’s, distributors, pundits and alt. protein convention companies all with a stake in the future food pie, helping promote expansion, while simultaneously encouraging new combatants to join the fray. One look at the aggregate logo farm on convention web sites of investors, suppliers, brands and supporting actors promised a form of ‘more is better’ while the line-up to secure capital infusions got longer.

According to the Bureau of Labor Statistics, there are now somewhere in the range of 500,000 new startups every year, much of this an outcome of investment flow and the growing availability of contract manufacturing that lowers the capital cost bar of entry.

Kaboom!

Lots of noise, a friendly media spotlight, ambitious environmental virtue signaling that the future of food was about to flip — all fueled by escalating global emissions and rising temperatures moving at a record busting pace threatening to disrupt life as we know it, especially in the southern hemisphere.

Then poof!

Beyond Meat’s decision to access public markets with a stock offering also created a high level of scrutiny on performance reporting, with cracks in the veneer starting to show as questions swirled about ingredients, processing, taste, cost and whether or not these products were actually better for you. This analysis caught up alongside the erstwhile decisions to jump the new category development shark by entering broad market retail and QSR distribution (too) early. The false positive of rapid volume growth slammed up against a souring media climate and wave of consumers who had less at stake in the plant-based protein promise.

The shift in results met with a media whip that questioned, “is the plant-based meat party over?” The net effect of all this had a dampening impact on all corners of the emerging proteins marketplace, while inflation pushed the cost of money up. Investment slowed and suddenly the emerging brand players were confronted with decisions on mitigating cash burn. Horns pulled inward and the entire innovation train quickly slowed. The push towards market launches with it now moving at golf cart speeds, while the mechanics of survival of the fittest had its way.

Truth remains inescapable

• Has climate change stopped? No, it is accelerating.
• Has the repurposing of valued Amazon rainforest for raising livestock reversed? No, it is expanding.
• Has food somehow become less of a contributor to global warming? No, it continues.
• Has the promise of proteins made without an animal become less relevant? No, it is an important tech development that deserves to win.
• Is it conceivable the expanding demand for protein based on world population growth will outstrip the conventional supply system? Yes, we need better, more efficient way to make proteins to nourish a world with 10 billion souls by 2050.

The biggest barrier to successful commercialization of new food tech?

Most will argue it’s the lack of manufacturing infrastructure to make these fermentable proteins at scale to both lower prices to parity with legacy products while producing in sufficient volume to be a reliable, viable replacement. That’s a real challenge. One that desperately calls for government support to speed up the development of fermentation manufacturing capacity. Yet I would counter there’s ample proof that major shifts in technology that impact consumer behavior and perceptions can inadvertently form a stalwart block to change, if not addressed with skill and strategic consideration.

When the capital flow started to slow in emerging brand land, so did the efforts to effectively educate the world about the who, what, how and why of these new food solutions. You can’t just show up one day and say here’s meat and dairy made without an animal that’s not plant-based, but is exactly the same as the animal version only more sustainable.

First question: is that even possible?

Second: How did you do it?

Third: is it safe?

Fourth: will I like the taste?

Fifth: can I afford it?

Sixth: does this mean conventional meat and dairy goes away? What about farmers?

Complicated messages about things people aren’t familiar with runs a chance of falling flat right out of the gate. Perceived risk is a killer of innovations that don’t find early footing. People will not tolerate a substandard experience.

Time for a restage, restart, recommitment to authoring the future of food

The negative baggage trailing plant-based meat is unfortunate. It sent a chilling effect across the entire alt. protein investment landscape. The cooling became circular as shelf presence narrowed while people returned to their traditional food buying grocery list habits.

No, it’s not over by any means. But this whole future of food engine needs a restart. The fundamentals of why it must happen aren’t weaker. That said we’re talking about food here, and food is a uniquely emotional category. The bar for safety, health, taste, texture and cost is higher for anything people put in their bodies.

There needs to be a collective meeting of the minds on how to talk about and romance these new foods in a way that’s respectful of how people behave and make decisions. Too many brand cooks in the messaging kitchen and you have chaos on how the story is told. Organizations like the Precision Fermentation Alliance need proper funding and experienced marketing guidance on how to package and present the story (insight research) about a better way to make proteins, while managing consumer expectations and reservations. No, Founder intuition won’t solve this.

A word to the wise: adapt to changing food culture

Historically, America’s beginnings with a north European immigrant base led by England, Ireland and Germany brought generally brand cuisines to our shores that later collided with America’s industrial complex built on cheap, fast and efficient. What did we get? Fast food, TV dinners, microwaveable meals and industrialized processing. Now comes a sea change…

Live to eat vs. eat to live

A massive makeover in how we view food is in motion, and the emergence of foodie culture once reserved for high income households has democratized with the Food TV network, food trucks, chef driven fast casual, sensory appreciation, and a realization that food is integral to human bonding. Thus, why cuisine exploration, meal preparation, experiences has spawned an unprecedented interest in better ingredients, creativity, craftsmanship and slower paced meals. America’s preoccupation with capitalistic efficiency personified in McDonald’s is evolving with new culinary infusions:

France – croissant and coq au vin

Italy – pasta and prosciutto

Japan – sushi and ramen

Food is an adventure

When we move to the most significant change in where food comes from since agriculture was invented 10,000 years ago, the context we build around food experience walks alongside the important story of sustainability, carbon emissions, natural resource consumption, land use and better farming practices. Ultimately leading with the mouth and heart before head, it is incumbent on future food to embrace the moral static of the right way to live.

People need something to believe in and we can provide that by building a better food world with new rules. Changing behaviors will lead to changes in beliefs. To get to behaviors we would be well advised to cast a net in taste adventures and culinary creativity while being careful to navigate around any perception of mechanized, highly processed, industrial friendly efficiencies. Lean into science and you’ll lose people in a heartbeat. The questions we’ll be tasked to answer: will people rave about the new food products we create? And in doing so will it change their expectations about what’s possible.

You never get a second chance to make a first impression, so how it starts is meaningful. That said the time to start is NOW. Prepping the beachhead won’t happen overnight. Laying track now to get the world comfortable, even looking forward to what’s coming, is essential.

If this discussion got you thinking about the future of food, us the link below to ask questions. If a robust dialogue ensues, we will do a follow-up story.

Looking for more food for thought? Subscribe to the Emerging Trends Report.

Bob Wheatley is the CEO of Chicago-based Emergent. Traditional brand marketing often sidesteps more human qualities that can help consumers form an emotional bond. Yet brands yearn for authentic engagement, trust and a lasting relationship with their customers. For more information, contact [email protected] and follow on Twitter @BobWheatley.

No need to focus on the bad poetry of a mission statement…

Every successful business begins with a story. Yet this critical narrative can get lost or sidelined on the path to maturity because organizations instead put too much energy into endlessly polishing their mission statement.

These statements are often generic assessments of aspirational perfumery and over-reach that does little to inform the organization’s decisions and strategies. Jet Blue famously declares their mission is to Inspire Humanity in the air and on the ground. Just how inspirational is it to be confronted with upcharges for the basics of carry-ons, seats and even pillows. Adidas hopefully states their mission is to be the best sports brand in the world. Which could easily be swapped out for furniture, fast food or fertilizer. Does this really help the organization make better strategic decisions? Not likely.

In devoting so much time and energy here, the organization is inadvertently robbed of a significant guidepost to help inform business decisions and successfully keep the organization dialed in the right direction — even through generational leadership changes. Origin stories propagate deep truths about what the business is on earth to accomplish.

Where you started charts the course for where you are going

Founder narratives explain how the company came into existence and hence are a treasure of information about the people involved and their journey to discovery.

• There’s often an ‘aha’ moment
• There are interesting characters in the storyline
• A setting to visualize
• A problem that needs solving
• And a moment of realization

Humans are hard-wired to respond to stories, especially ones featuring real people making real decisions with real stakes involved. The key ingredient in these narratives is an epiphany that caused the founder to redirect their life and pursue a higher purpose or goal.

This often gets buried as companies devote energy to mission statements they believe will better inform and guide the organization’s path over time.

Humanizing your company’s strategic direction

Your origin story is about a person or persons on a journey with an idea about how to change the world. Often there’s an experience or event along the way that serves as inspiration for starting the business. In many instances, it’s this experience that informs the shape of the brand that follows.

Air Protein and the future of food

Consider the story of former Emergent client Air Protein and how its founder decided to build the first carbon transformation-based alternative proteins company.

“More and more people are starting to consider the harsh reality of our food system as a global contributor to greenhouses gases (GHG) and climate change,” explains MIT physicist Dr. Lisa Dyson. “Our agricultural system produces more GHG than all of the fuel-burning sources of transportation combined. When you mix that with the finite limitations of available land and water resources for farms, ranches and fisheries, you know it’s going to be nearly impossible at some point to feed a rapidly growing global population.”

Dyson’s moonshot is a fascinating recipe of uniquely combining carbon dioxide, oxygen and nitrogen with water and nutrients, then adding common microbes in a fermentation process similar to making wine or cheese. The high protein flour outcome of this brewery-like approach is turned into authentic meat analogs by using pressure, temperature and natural flavors. Her sustainable “Air Protein Farm” operates more like a yogurt making facility than meat processor.

How did the future of food become her calling? What brought her to this transformational decision to start the Air Protein journey?

Climate change serves as a call to arms

Dr. Dyson came to New Orleans to help resolve the horrible devastation wrought by Hurricane Katrina that claimed more than 1,800 lives and left $125 billion in property damage, much of it in New Orleans when the levies were overcome. Her experience there served as a Road to Damascus moment as she labored to help restore a city overcome by a natural disaster that many assigned to the accelerating menace of hostile weather patterns borne from climate change. Dyson vowed to make solving the rampant build-up of greenhouse gases (GHG) an avocation, which led to the genesis of a new company formed three years later.

“My experience in New Orleans was life-changing. I decided it was my calling to study how to sustainably feed people in the midst of climate change. During the years following, it became clear to me that our food system is a major culprit in this unfolding crisis. The world’s population is expected to reach 10 billion by 2050, how to feed everyone affordably is the big question we intend to answer,” she said.

Her story forms the foundation of why her company exists, its purpose and meaning, it’s goals and strategic direction. There is more energy and useful grist for navigating decisions in her genesis narrative than other messaging constructs.

Common among these stories is a need, a problem, an unresolved conflict and a person or persons who decide to do something about it.

• Howard Shultz’s experiences in Milan drinking up Italian coffee culture served as a guide for bringing the world a better cup of coffee.

• Jobs and Wozniak’s inspiration to democratize computers for ordinary people and become an enabler of communication and creativity that built the world’s most valuable company.

• Simple Mills, one of the most sustainability-forward food brands in the nation, began when its founder Katlin Smith saw deficits in her own diet and found relief in consuming whole foods. Her baked goods informed background led to realization the entire industry was lacking the kind of products that were good for you as well as good tasting. Today Simple Mills is one of the most successful bootstrap adventures in food brand building, informed by a unique belief system its founder installed on day one.

Emotion borne of conflict, need and inspiration

There are endless examples of how founders came to a place in their lives where business creation became the instrument to resolve a profound need. These stories are compelling because there is embedded emotion and deeper meaning that carries more persuasive horsepower than any technology leap or process innovation.

As we’ve conveyed here many times, the path to influence is paved with beliefs and values that invite consumers to join a movement as ambassadors — far more effective than the recitation of product feature/benefit details.

No need to focus on the competition

When you are preoccupied with competitors, there is temptation to define your organization in comparison. In doing so your brand is commodified and uniqueness diluted in the frame of working to be “better than” another business. This encourages comparisons which leads to price competition, plus any advantage claimed will be difficult to defend over time.

It’s a stronger strategic proposition to focus on your own story and reason for being that helps inject the brand with ownable uniqueness and differentiation. Moreover, the human experience in these stories is much more compelling and engaging than more transactional assessments like identifying whitespace opportunities to exploit. There’s no emotional equity there.

Can the origin narrative evolve?

Yes. Microsoft was at one time about putting a computer on every desk and in every home. That goal has been realized, and now their narrative has shifted to empowering individuals and organizations to achieve more. In sum these stories help anchor the business in a reason for being that has more going for it than technology achievements. Well-executed, they are memorable, repeatable and become part of the brand’s fabric and belief system, to be passed on by employees and stakeholders.

If this discussion has you thinking about your origin story, and how best to tell it, use the link below to open a conversation with a team of experts who can help you craft the most powerful approach to your company narrative.

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The updated formula for powerful brand communication

Today we nail, confirm, codify, canonize and draw the proverbial line in the sand, concerning what effective brand communication should focus on in recognition of vast consumer behavior changes. This article offers tangible direction about where to place your bets and how best to secure engagement with consumers that will lead to a lasting, trusted relationship.
 
So, what changed?
 
For 50 years (or more) brand communication was defined as the shiny amplifier in the marketing toolbox, a look-at-me cudgel for products determined to seek out attention. Marketing plans historically, traditionally, extolled the value of top-of-mind awareness-building as the best path downward from the lip of the ”purchase funnel”  — where awareness preceded everything else that could matter on the rocky road to a transaction.
 
The world, however, has shifted dramatically. The purchase funnel as we know it is no longer a relevant business recipe. As we flagged in an earlier post – today consumption is an infinite loop of inspiration, exploration, community participation and advocacy.

• Old brand world: defined by conventional paid media awareness (digital or analog)
• New brand world: defined by content, events, experiences, earned media and fandom

The new and improved role for brand comms

Much has been said about the decline of conventional, non-digital media as the sheer number of viable newspapers, magazines and radio stations has shrunk like conventional taxi service. A great deal of that subtraction due to the shift of media spending away from legacy media platforms. Why? Because consumers have left that building in droves. Digital media brands and platforms now proliferate as the vanguard of trend reporting and product assessment – and all of it online.

What has not declined and only advanced is the insatiable thirst for trusted guidance in a world rife with perceived uncertainty. Consumers universally hate risk (or the perception of it) and seek to avoid that experience. What people want more than ever is assurance of truth and credible corroboration of what brands claim and want them to believe. They also seek reliable coaching on their personal journey and support to determine what’s the best way to fulfill their hopes, wants and dreams.

Somehow this is lost on brands that continue to navigate the awareness pathway, thinking once consumers are aware of the brand’s better mouse trap of benefits, sales growth will inherently follow piggy-back style. However, consumers no longer play ball with that kind of marketing behavior. And they have other options.

Here’s the marketing challenge of the era: brand communication absent genuine, authentic strategy (pursuing differentiation, uniqueness, singularity rather than “better”) is largely a wasted effort (and spend). So too, is any product or service seeking attention ahead of real faith and belief. What’s missing for the consumer in that scenario? Trust. In its place, resides risk and plenty of it.

Our daily behaviors

Whether it’s apps like Instagram, Tik Tok or online news sites such as Fast Company, Thrillist and Axiom, we look to experience review and reportorial forms of content to help us sort the wheat from the chaff, the good from bad, the hot from not, the truth from fiction for what is important to us. We want assurance from a credible source to decide A vs. B. Is this an exercise in building awareness? No. It’s risk mitigation built on the back of a trusted source of guidance.

Doesn‘t it make sense then to shift the planning approach from aggregating eyeballs to winning hearts and earning trust? If so, how can we do that most effectively as stewards and builders of brand relationships and reputations?

What do all of these case study examples have in common?

Sara Lee – restoring brand relevance and growth.
Sargento – leaping ahead of the tyranny of a commodity category
Jamba Juice – restaging brand belief in the health and wellness era
First Alert – establishing a new category solely through editorial reporting
Champion Petfood – leveraging a unique brand strength for enhanced trust and reputation
Molson beer – restoring business credibility and brand resonance
Schuman Cheese – ending the era of category fraud and restoring trust and faith\

They all represent Emergent’s approach using an integration of client/agency collaboration, authentic sound strategy, consumer and trade insight, curated messaging, advocacy and trust tactics, credible voices, industry participation, focus in earned media and cross channel deployment creating a bandwagon effect (multiple sources that agree).

7-point recipe for effective brand communication

1. Foundational strategic work on brand purpose, mission, values, differentiation, archetype, language, consumer insight and foundational narrative precedes tactical considerations
2. Optimizing business behaviors, policies, plans and infrastructure to role model and enforce a culture of consumer centricity and brand reciprocity founded on improving consumers’ lives
3. Brand communication designed around consumer as hero of storytelling, with brand operating as coach, guide and enabler of the consumer’s journey.
4. Investment in building a community of advocates and trusted sources to verify and validate key messaging, build credibility and earn trust.
5. Steering clear of self-promotion, feature/benefit selling and other old school behaviors that make consumer relationships transactional and self-serving
6. Deep investment in earned media and integrated social community activations to influence consumer perceptions, build relationships, develop trust and affirm claims
7. Seamless integration of message and story from web site to social channels, outbound communication and branded content creation

The best work falls from partnership

Our experience with this approach signals evidence that when brands invest in their “why” over how and what they do to imbue their brand with deeper meaning founded on a relentless drive to help improve consumers’ lives, the business results follow.

When earning trust and working to mitigate risk is foundational in go-to-market behaviors, a new era of engagement and relevance is established because consumers elect to “join” the brand’s mission as advocates rather than mere users.

• We’ve seen this recipe pay dividends over and over because the brand and business’ heart are not only in the right place, the tools in the marketing toolkit have been optimized for relevance and meaning rather than chasing awareness.

The most powerful way to achieve these outcomes is through a true collaboration between brand and agency. Partnership vs. vendorship – are miles apart in outcome potential.

If this inspires questions and conversation about improving your marketing approach — Use this link to let us know if you would like to discuss further.

Looking for more food for thought? Subscribe to the Emerging Trends Report.